Functional management & control

A system is only valuable while it keeps working for the people who use it. Functional management is the operational link that translates user needs into working functionality: guiding changes, testing, supporting and steering the supplier. Often indispensable, and just as often underrated.

What you get

• Interim functional management: filling the role temporarily during illness, peak load or a vacancy
• BiSL set-up: processes, roles and responsibilities for your functional management in order
• Change management, test coordination (FAT/GAT) and user support
• Supplier and contract control: steering on SLAs, KPIs and the relationship with your supplier

Approach & frameworks

We work from BiSL (the standard for business information management), in conjunction with ASL (application management) and ITIL (IT service management). Whether interim cover or structurally setting up your management organisation: the goal is that your team can eventually do it itself.